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This is not a “how to” book; rather, it is a “try this” book. It will raise questions and give you concepts for answering them. It addresses the fact that all customers are people. You can use that understanding to make organizations better. Let’s make work a better place…. More >>

Engineering Business Culture, Building a Positive Service Environment

Tags: Building, Business, business culture, Culture, Engineering, Environment, Positive, Service, service environment

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